Creating great user experiences with service design

From dream to reality with design thinking

Draum works with people, companies and organisations to define new visions, realize ideas and create product and service experiences that are grounded in serving the needs of their users.


Service design

Service Design

  • Service Innovation
  • Mapping User Needs
  • Creating New Ideas
  • Innovation Workshops
Systems oriented design

Systems Oriented Design

  • Giga Mapping
  • Translating Complexity
  • Mapping Service System
  • Systemic Links
Graphic design

Graphic Design

  • Logo & Branding
  • Visual Communication
  • Design Modernization
  • Visual Consistency
Product design

Product Design

  • 3D Drawings
  • Concept Development
  • Product Modernization
  • Patent Drawings

Our design approach

We put users in the center of the process as we identify, develop and empower.

  • Exploring Needs & Opportunities
  • Identifying Needs & Opportunities
  • Creating Ideas
  • Design Solution

How we get there

  • Consultation

    Book a free design consultation

  • Plan

    Select your plan, fixed or custom

  • Tools

    Selection of design tools

  • Description

    Description of task, price & delivery

Together we will guide you to select the most optimal process for your project. Get in touch with us today for more information.


Our friends

Oslo Kommune

Fredrikstad Kommune

Høgskolen i Oslo og Akershus

Utviklingssenter for sykehjem og hjemmetjenester Østfold


LG Hi-Macs


Entra Eiendom

Centrum Eiendom


LaDiva Design

Flowit AS



CloudX Services



Kwant Controls

Founders House


Ingrid Koefoed

Ingrid Koefoed

Service Designer

Born and raised between the "Seven Mountains", harsh weather has shaped her to become an excellent visual communicator. Ingrid has her degree in Industrial Design Engineer from Østfold University College and Norwegian University of Life Science.

Ingrid has a strong design thinking mindset of understanding and pinpointing user behavior and user needs, and translate findings into well thought out design solutions. Besides coaching people in creativity and design, as an former athlete, she also coaches people in keeping there head above water and finding the right technics that enables them to perform better in the pool. It is also worth mentioning her passion for the environment and contribution to building sustainable homes in Taos, New Mexico, aka Earthships.

Ingrid will be beside you and guide projects safely to shore.

Creativity is intellegence having fun.

- Albert Einstein
Jan Kristian Strømsnes

Jan Kristian Strømsnes

Service Designer

With an Master degree from Norway in Industrial Design, he has his background from; AHO, HiAk, HDK, Sweden & AAA, Denmark. He has worked as a designer with focus on health & impact in companies such as Laerdal Medical, Sustainable Sanitation Design & Dignio.

Jan Kristian has been recognized for several design awards both internationally and nationally and is also one of the few designers that has managed to achieve both first and second place in the same competition during "Young Talent awards" by Norwegian Design Council.

He uses his design thinking competency to help companies, organisations and people to succeed and achieve their goals.

The goal of a designer is to listen, observe, understand, sympathize, empathize, synthesize, and glean insights that enable him or her to make the invisible visible.

- Hillman Curtis
Jan Andre Solvang

Jan Andre Solvang

Strategic Advisor Start‑Ups & SMB

With his background as a telematics engineer he started his career within technical sales of network components and services in corporations like Merkantildata, 3Com and France Telecom. In year 2000 the first startup Timebroker was established. In 2005 as co-entrepreneur and CEO of Faster Imaging he led the company to M&A processes with Google, TomTom and Blom Geomatics. From the fall 2010 to January 2013 he was the CEO of Symfoni Software Norge and a part of the European management team. Since then he have been the co-entrepreneur and Chairman of CloudX and CloudX Services and now a part of the advisory board and collaboration partner in Draum Design AS.

Jan Andre's motto in life is "change equals opportunity".

Creativity is thinking up new things. Innovation is doing new things.

- Theodore Levitt


Jack Russel

Is Draum Design’s little trustful guardian. Lykke has extensive energy, loves human interaction and is very playful. Depending on her mood and some treats, she will easily remember the tricks or at least try over and over again until she get’s it right. Her favorite trick is “Bamse”. She lives her life with the simplest philosophy such as; eat, sleep, play & tail wagging. Lykke is also stubborn, as she has showed endurance with an impressive 50 kilometers continuous walk along a bicycle ride in the beautiful norwegian mountains.

A dog is the only thing on earth that loves you more than he loves himself.

- Josh Billings